Sartain Lock & Safe BBB Business Review


Read what our customers have to say about our services!

"Waylon was very helpful and this place is very affordable. I had a new key for my car I just needed it to be cut and they were by far the cheapest in town or in Tyler.  He was great and I also bought a new home key, my total was 30.00.  You can't beat that"

"Amazing young lady did an excellent job cutting and programming my key promptly and was very nice.. I had already had 1 key cut that didn't work at another locksmith.. I recommend their services for anybody that needs to have a key cut or key fob programming done."

"Great people"

"Excellent service and they sure saved the day! David Weinstein was amazing. He was very professional and got my son’s jeep on the road again. Thank you!!"

"After a horrible botched job at a competitor, Rachel went above and beyond to help me out and get me taken care of"

"They were very helpful and answered all of my questions."

"Quick fast Very friendly very much recommend"

"Great service! They went out of their way to cut and program a key for me properly and.. also another customer while I was there.. highly recommended!!"

"The staff was very friendly and helpful. The prices are very good. I went in to get a key cut and programmed. The prices were a lot better than the dealer"

"I had a great experience!! David Weinstein came to our rescue when we lost our key to our 2008 Ford Expedition. He came out and made us keys and reprogrammed a fob in about 15 minutes!!! Awesome service"
"We had 2 kids locked in an office and Jason showed up within minutes! He had to drill through the door unfortunately but the kids got out safely. We really appreciate Sartain Lock and Safe!"

"Literally only took the dude a few seconds to unlock my vehicle. I called around everyone said they couldn't meet me until an hour.. the dude showed up within 5 minutes. If I ever lock my keys in my vehicle again definitely giving these guys a call."

"Jason Sartain is a lovely man. He was kind in my hour of need. Key was broke. I was broke too! It was around christmas couldn't get to work. Prices are fair! Very fast! And they come to you"

"Easy to maneuver their website."

"This place is wonderful.   Fair prices and quality work.  Hard to find these days but this place has both."
"Very Good people. They are always willing to help. Price nice. Good with keys for computer Cars."
"They are AMAZING!!!!! Called with an emergency - my child locked in the car. They came to our house fast and opened the door quickly and no charge. True meaning of Good Samaritan’s!!!! Sooooooo very thankful at their immediate action!!!"

"David Weinstein of Sartain's came to my rescue. He was fast, courteous, and friendly. Got me back behind the wheel right away.  I recommend Sartain's for your key replacement needs anytime."

"David Weinstein is the fastest locksmith I’ve ever had with excellent customer service!!"

"Jason was very professional and went out of his way to help me, even with an automotive issue when I was stuck in kilgore and he walked me through steps to mitigate the issue over the phone free of charge."

"Mr Dave were excellent. Over all he good in what he do. I appreciate his good coustom service. 100% Thank you Mr Dave."

"I go 30 miles to this particular locksmith they're always attentive they work on their problems for my problems and get them fixed take care of business and charge me a fair price you can't ask for more except that they might be closer you're very good I highly recommend them"

"Great service, experts at what they do, and friendly staff ready to answer any questions you have."

"They were the only business in Longview that could make a key for my Infiniti which requires a chip to start. Very impressed, came that day and fixed it within an hour. HIGHLY RECOMMENDED"


"Great prices"

"The place to go for key programming and cutting! Their prices are great and setting up an appointment was easy. Would definitely use again."

"This is an old-school locksmith and safe shop, and is the real deal. Basically, if you have a key or a lock or any description, or if you need a safe or other security devices, they can help. Highly recommended for any lock issues. I have been using Sartain's for home and office needs for 20 years."

"Wonderful customer service great price. Definitely the best people I dealt with through the whole situation."

"Helped me in getting my keys programmed to my truck with no problem, did a great job."

"Their good people down there, stay busy, will help any way they can, they will be straight up with you, enjoyed going there"

"Great people, very easy to work with. Great place to do business with."

"I had lost a transponder key to a Honda Odyssey.  These guys cut the blank and programmed it for me at less than half the cost of what the others in town would have charged including the dealer."

"After being told by 2 other locksmiths and 1 truck accessory store that I had to replace the lock, I found this place had no problem making keys for my lock. Great and friendly service with fair pricing."

"#great service"

"They are professional and friendly staff. They made a good job with my cars and keys. Thank you"

"Nice, helpful staff. Easy to make appointments and quick service."

"Did a great job 👏🏾 programming my car keys. …"

"They always duplicate my keys accurately and for a low price. I recommend any person or business to go there."

"I recommend this place for all your needs from programming ignition  keys to just getting a key made"

"Great personality knows what they're doing, reasonably priced"

"Very friendly and very fast...great customer service and very reasonable."

"Staff there goes above what is necessary to make sure that customers are taken care of. Would definitely recommend them to anyone needing a locksmith."

"Pretty good"

"They make the best keys I've never had to take one back"

"Sartain lock shop is the place to go when you have a key or lock problem. My Mitsubishi Eclipse had an ignition key problem They checked it out and fixed it pronto."

"Great round-the-clock service,  broke my lock and door would not close, replaced my 🔓 and got extra keys at no charge. …"

"Came out fast and opened my safe in a matter of minutes"

"Very nice people and quick!"

"Great service. Jason was very respectful and nice."

"Thank you so much David.👍👍 …"

"Great guys. Punctual service and fair prices."

"Problem solvers
Jason was pro
Thanks guys!

Lake bob sandlin"


"They fast and you will not wait long"

"Great customer service and help overall"

"Jason Weinstein is excellent!"

"Got me in and taken care of  and polite"

"I was very impressed with the service and it was quick"

"Great people and quick service"

"Fast friendly and easy on the pocketbook"

"Good place. Very helpful."

"My god, I love these people are Amazing!!!!"

"Super cool staff super cool place."

"You can get a key made to open locked containers."

"Very satisfied with the results"

"Extremely helpful employees"


"Fast and reasonable!"

"Very helpful and knowledgeable"

"Knowledgeable and helpful"

"Best in Longview"

"Fast service."